LEADERSHIP COMMUNICATIONS COACHING
Helping leaders influence and impact employees, colleagues, partners and other important audiences.
Ideal when facing management challenges, preparing to go public or undergoing significant change.
LEADERSHIP COMMUNICATIONS COACHING
Helping leaders influence and impact employees, colleagues, partners and other important audiences.
Ideal when facing management challenges, preparing to go public or undergoing significant change.
When you need to…
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Build a Results-Focused Organization
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Link Vision, Mission and Values to the Bottom Line
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Communicate in an Authentic Voice
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Foster Two-Way Communication
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Deliver Presentations with Impact
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Leverage Communications Tools
Past Projects
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Improving employee satisfaction survey scores at Cisco and Genentech through leadership coaching and skill building
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Assimilating and coaching Genentech’s new Project Management leader
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Coaching a PG&E District Supervisor to improve productivity and leadership skills
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Managing change communications for Verizon Wireless customer service initiatives
Case Study
ACCOUNTABLE MESSENGERS – HELPING MANAGERS BECOME PRIMARY COMMUNICATORS
The Problem
Employees wanted to hear information from their own manager – the person uniquely qualified to put information in context and make it relevant. Busy managers often didn’t see communications as part of their job description and weren’t motivated to fill this important role.
The Communications Solution
An e-mail “Talk It Up” program providing content and direction to prepare managers to become primary communicators by:
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Scripting packages with easy-to-follow talking points;
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Recommending ways to foster two-way communication;
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Designing modular materials, easily tailored to varied audiences;
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Measuring usage and quickly gathering feedback to drive continuous improvement.
The Results
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Ninety-five percent of managers highly rated the “Talk It Up” tools;
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Data confirmed greater accountability for communicating was required;
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HR introduced a Managers’ Standard of Excellence model with “Communicator” as the central role;
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HR modified performance management tool to specify communications requirements and drive increased use of “Talk It Up” tools.