BUILDING SUCCESS CULTURES
Helping leaders drive desired employee behavior to successfully execute company strategy and achieve shared goals.
Ideal for improving the way people work together or making changes to people or business practices.
BUILDING SUCCESS CULTURES
Helping leaders drive desired employee behavior to successfully execute company strategy and achieve shared goals.
Ideal for improving the way people work together or making changes to people or business practices.
When you need to…
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Engage Employees to Deliver Results
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Define and Manage Culture
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Increase Employee Business Acumen
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Manage Controversial Issues
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Navigate and Build Support for Changes
Past Projects
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Leveraging culture to drive results for Facet Biotech, Tercica, BioMarin and Hyperion
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Articulating Vision, Mission, Values for Gilead, Aduro, OTN and Visage Mobile
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Directing launch communications for new Genentech BioOncology leader’s Vision
Case Study
HEIGHTENED COMPETITIVE PRESSURES
READYING THE WORKFORCE
The Problem
Preparing for the competitive onslaught in the wireless industry required significant cost cutting, along with a keen focus on delivering superior service to customers. Employee commitment to change was essential.
The Communications Solution
A comprehensive series of well-executed communications and culture building aimed at:
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Appreciating that what worked in the past wouldn’t sustain future success;
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Showcasing leaders united in support of the effort;
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Defining “superior customer service” in clear, behavioral terms;
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Involving employees to solicit ideas and commitment.
The Results
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Data confirmed most employees understood the rationale for change;
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Employee behavior and language changed in support of delivering superior service;
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Decisions were made with “actual” and “perceived” costs as key criteria;
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Employees launched regional cost savings programs driving cash cost per unit to all-time lows.